Tips For Getting Started With A Phone Answering Service

Do you own a small business where you are not always able to answer the phone? Know that it is possible to still be connected to your customers by using a 24/7 business answering service. If you do not pick up the phone at your business, it will automatically be forwarded to a call center. When you move forward with using an answering service, it will help to get started by doing the following things.

Write Your Answering Script

The person answering the phone at the call center is not going to be familiar with the ins and outs of your business. Their job is going to be to greet the customer and take a message. That's why it helps to write a script for the receptionist to read when they answer the phone. This will help make the customer feel like the receptionist is part of your business with relevant information that they need to know. 

You'll also want to supply common information to customers that may be asked. For example, people may be wondering about store hours, where to send a payment to, or your email address. Think of common questions you have answered on the phone in the past and how you would want someone to answer them for you.

Set Up A Dedicated Email Address

The answering service will relay your missed calls by sending you messages electronically. It will help to have those messages forward to a dedicated email address so that you can quickly see your missed calls. While it may be tempting to forward them to a main email address, it can be easy to lose messages in between all of the other emails that you receive. Seeing the unread emails in that account is a good way to know at a glance how many unread messages you have to go through.

Set Up An Emergency Call Protocol 

You may have certain calls that you want to be notified about immediately. For example, you may be awaiting a call from a certain client and do not want to lose their business. You may be an emergency dentist and need to be notified of someone that is in need of emergency dental work right away. It is important to set up a protocol about how these calls are handled. The receptionist may need to call your personal cell phone immediately or leave a message on a pager so that you know to call back as soon as possible.

414 Words

About Me

Making Phone Service Selection Simple Choosing a phone service can become complicated because of the numerous carriers and available plans. We don't work for phone service providers but we do like to stay updated about the latest phone plans and services. If you feel overwhelmed when searching for this kind of information, we welcome you to read our blog. We offer the latest statistics on everything that relates to phone service including plans, coverage areas and data usage. You'll also learn about the best type of phone service for seniors, children and families. Since contracts are often confusing to decipher, you can also read articles about interpreting the fine print on phone service contracts. We hope this site will be of great assistance when you need information about phone service.



Latest Posts

How To Prevent Your Landline From Getting Spammed With Unwanted Phone Calls
26 March 2020
Spam phone calls from random telemarketers or even scam artists are unfortunately becoming more and more annoying these days. Thankfully, most mobile

3 Reasons To Add A Paging System To Your Business
26 March 2020
It only takes a few improvements to enhance the functionality of your business space. One task to add to your to-do list is adding a paging system to

Tips For Getting Started With A Phone Answering Service
19 March 2020
Do you own a small business where you are not always able to answer the phone? Know that it is possible to still be connected to your customers by usi