In the business world, credibility and customer trust is everything. You need to present yourself as a smart, trustworthy solution to your customers' problems. Every aspect of your customer-facing business persona should reflect that. A business answering service will lend you an air of professionalism that you can't get from other alternatives. Here are four advantages to using a business answering service:
1. Choose which calls to take.
You may want to handle certain phone calls personally. A business answering service gives you that option. You can choose to manually screen your calls. Answer only the phone calls that you deem important or relevant and allow a virtual assistant to handle the rest. Answering service representatives are trained to offer professional, helpful service to your callers. If you need to go to a meeting or plan to be indisposed for the rest of the day, you can choose to reroute all your calls to your answering service.
2. Avoid sending customers to voicemail.
Customers appreciate businesses that offer quick, responsive service. Some customers may have time-sensitive needs or information. Sending them to voicemail can have disastrous consequences. It can even damage customer loyalty. A business answering service will allow you to avoid sending customers to voicemail. If you're on the phone with someone else, any new incoming calls will automatically reroute to your answering service. The result is seamless customer service for your clients.
3. Give your customers a helpful, human experience.
Nobody likes dealing with an automated phone service. Customers find interacting with robots frustrating and tedious. When customers call your business number, they want help as soon as possible. You can give it to them by taking advantage of a business answering service. A helpful representative will be able to take your customers' calls, even when you're occupied with other things.
4. Receive all important call information.
As a business owner, many of the phone calls you receive contain important information. A client may need help, or a supplier may be calling to inform you of delays. When you use a business answering service, you won't miss any key information. Your virtual receptionist will take note of everything you need to know and forward the information to you. You can then take the appropriate next steps at your leisure.
Allow a business answering company to take your customer service to the next level. You can give the impression of a successful business with a full staff, including dedicated customer service representatives. Your customers will be impressed with the prompt service they receive.