When your business caters to those who may need to reach you after hours, it is important that you are available when someone has an emergency. When you have a client who is having a serious issue and they attempt to reach you and they are not able to, this can cause an array of problems. It can cause them to be put in an even worse condition, it can cause them to lose faith in your business, and it can even cause them to give you bad reviews. However, when you are reachable when they are in need, they will appreciate this, they will remember it, and they will give your business excellent word-of-mouth advertising, which is one of the best types of advertising a business can get. You will be able to learn more about being reachable after hours in this article.
An answering service will allow you to take the time off you need
You can not always be available 24 hours a day, 7 days a week to everyone; this is impossible for anyone to do. You also need to have your off time to spend with your family, to take care of your personal errands, and to enjoy your life. In fact, if you don't give yourself enough time off, then you will burn out and not be at your best when your clients need you. Plus, working too hard for too long can lead to health problems.
Luckily, there are answering services that will make sure that the clients who truly need your immediate attention will be able to get in contact with you. However, the answering service will also field the calls that come in to make sure that the ones that are not urgent will not interrupt your time off.
An answering service will act on your account with professionalism
The answering service will also take detailed messages so your staff can call clients who were not urgent back, showing that your business cares enough to take each call seriously. Many people feel that it is more professional to have their after-hours phone call attended to by a human instead of voicemail.
An answering service will not speak on your behalf but will reply to your callers in a professional manner. The answering service has the training and the knowledge to properly vet each and every phone call so they know how to determine which calls you need to know about immediately. Reach out to an answering service to see what else they can do for you.